Privacy Policy

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Introduction
Welcome to Edinburgh Plumbing ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit edinburghplumbing.com.au, hosted on the Wix platformsupport.wix.comwix.com. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant international regulations where applicable.
 

Information We Collect
We collect personal information that you voluntarily provide or that is automatically gathered using Wix tools and third-party services:

• Contact information: Name, phone number, email, postal address when you submit a contact or quote request.

• Website usage data: IP addresses, browser type/version, device info, pages viewed, time and date, referring site, and other analytics captured via Wix, Google Analytics, and similar toolswix.comsupport.wix.com.

• Marketing preferences: Consent to receive newsletters or promotional communications.
   

How We Use Your Information
Your data is used for these purposes:

• Responding to inquiries, providing plumbing services, and communicating with you.

• Improving our website, customer experience, and internal operations.

• Sending updates or marketing only with your consent.

• Detecting, preventing, and addressing technical or security issues.
   

Disclosure of Your Information
We may disclose your personal information to:

• Wix (our hosting provider) and their subprocessors to operate the sitewix.comwix.com.

• Authorized third-party service providers, such as email marketing tools and analytics services.

• Regulatory or legal authorities, when required by law, or pursuant to a valid subpoena or court order.

We do not sell your personal information to third parties.
 

Cross‑Border Data Transfers
Your information may be transferred to or stored at destinations outside Australia where Wix or our other providers operate. We implement safeguards (e.g., standard contractual clauses) to ensure your data remains protected and in compliance with APP 8captaincompliance.comcookieyes.com.
 

Data Retention
We retain your data only as long as necessary:

• Contact request data: kept for up to 7 years or as legally required.

• Website analytics: stored per provider retention policies.
   

Your Rights
Under Australian law and international regulations such as GDPR/CCPA, you may:

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete data.

• Request deletion of your information (subject to legal exceptions).

• Object to or restrict processing.

• Withdraw consent at any time (e.g., to stop marketing communications).

To exercise these rights, email us at edinburghplumbing@bigpond.com.au
 

Use of Cookies and Tracking
We use cookies and similar technologies:

• Essential cookies: necessary for website functionality.

• Analytics cookies: track and analyze site usage.

• Marketing cookies: displayed only with your consent.

You can manage or delete cookies via your browser settings. Wix also provides a cookie-banner tool to assist with obtaining consentsupport.wix.comwix.com.
 

Children's Privacy
Our site is not directed to children under 13. We do not knowingly collect personal information from them. If we learn that a child’s data was collected without parental consent, we will promptly delete it.

10. Changes to This Policy
This policy may be updated to reflect changes in legal, regulatory, or operational practices. We will:

• Post an updated version with a revised “Effective Date.”

• Notify you of significant changes (e.g., via email or site notice).
   

Contact Us
For privacy-related queries, exercise of rights, or complaints, please contact:

Edinburgh Plumbing
Email: edinburghplumbing@bigpond.com.au

Why This Matters

• Legal compliance: Australian businesses must comply with the APPs within the Privacy Act 1988captaincompliance.combusiness.vic.gov.au.

• User trust: A clear policy demonstrates transparency and builds confidencewix.comwebsitepolicies.com.

• Global readiness: By addressing GDPR, CCPA, and other frameworks, you prepare for wider compliance obligationstermly.iocookieyes.com.